Kipsu
All Systems Operational
Kipsu Web Application ? Operational
Kipsu Digital Asset Manager Operational
Kipsu Mobile Application Operational
API ? Operational
Facebook Messenger Integration Operational
Live Web Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Resolved - Kipsu Engineers have implemented a solution so that we are no longer experiencing outbound message failures. At this time outbound messages are being delivered from Kipsu for this supplier. Please know this would have only impacted some Kipsu customers. Thank you again for your patience as we worked to resolve this. Please reach out to Kipsu Support with any questions.
Jul 27, 17:28 CDT
Monitoring - Kipsu Engineers believe we are no longer experiencing outbound message failures. At this time outbound messages are being delivered from Kipsu for this supplier. Please know this would have only impacted some Kipsu customers. Over the coming day, we will continue to monitor the performance of outbound message traffic across this supplier. Thank you for your patience.
Jul 26, 21:31 CDT
Investigating - Kipsu Engineers are investigating a system issue causing delivery failures of outbound SMS messages from one of our suppliers. Please note that this is not affecting all outbound messages at this time. We will provide additional updates as more information becomes available. We apologize for any inconvenience.
Jul 26, 19:29 CDT
Jul 26, 2020
Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020
Resolved - At this time Kipsu Engineers have worked with Facebook to make the necessary updates to re-establish the connection for the Kipsu Facebook integration. With the updates that were made, the Administrator of your Facebook Page must now re-authorize the Facebook integration so that messages can be seen and responded to in Kipsu.

Today, a member of the Kipsu team will be reaching out to each customer currently set up with the Kipsu Facebook integration to provide the re-authorization steps that need to be completed to get Facebook messages flowing in and out of Kipsu again. Thank you so very much for your help and patience as we worked through this issue.
Jul 22, 12:24 CDT
Update - We are continuing to work on a fix for this issue.
Jul 15, 17:29 CDT
Update - Kipsu Engineers have identified the root cause of the issue with the Facebook Messenger integration. Our team has fixed the issue on our end. We are now working with Facebook to make the necessary updates on their end to restore the Facebook Messenger integration for Kipsu. We are monitoring the situation as we await updates from Facebook. We believe this will be resolved within the next 3 weeks. We will follow up as more updates become available.

In the meantime, you can still respond to incoming Facebook messages via your direct Facebook page. Thank you for your patience. Please reach out to Kipsu Support if you have any questions
Jul 15, 17:29 CDT
Update - At this time, our engineers are finding it very difficult to get to the root cause of this issue. With that said, our team is continuing to look into what the issue is and we are connecting with Facebook to see how we can fix it. We will provide another update early next week.

In the meantime, please continue to respond to Facebook messages through your property’s Facebook page. We are very sorry for the frustrations and hassle this causes.
Jul 10, 17:27 CDT
Identified - Kipsu Engineers have identified an issue preventing replies to Facebook messages from being delivered to the message sender. Inbound Facebook messages are showing up in Kipsu, however, replies to those messages are failing to send.

In the meantime, you can still respond to incoming Facebook messages via your direct Facebook page. Thank you for your patience and we will provide another update by the end of the day on 7/10 as we work to resolve this. Please feel free to reach out to Kipsu Support if you have any questions.
Jul 9, 17:53 CDT