"Account Not Found" Error on Login

Incident Report for Kipsu

Resolved

We have identified the root cause of the incident. The Kipsu Web Application service is fully restored, and Kipsu is functioning normally.

Posted Mar 09, 2024 - 15:20 CST

Monitoring

Kipsu Engineers have confirmed that Kipsu is operating normally. They are continuing to monitor the system and are investigating the root cause of the incident.

Posted Mar 09, 2024 - 14:55 CST

Identified

We have identified the issue and are developing a solution to restore normal service.

Posted Mar 09, 2024 - 14:51 CST

Investigating

Kipsu is investigating a current system service disruption. We will provide additional updates as more information becomes available.

Posted Mar 09, 2024 - 14:38 CST

This incident affected: Kipsu Web Application and Kipsu Mobile Application.