"Account Not Found" Error on Login

Incident Report for Kipsu

Resolved

The Kipsu team has identified the root cause of the incident. The disruption has been resolved and Kipsu is functioning normally.

Posted Feb 23, 2024 - 16:07 CST

Monitoring

We have confirmed that Kipsu is operating normally. We are continuing to monitor the system and are investigating the root cause of the incident.

Posted Feb 23, 2024 - 15:48 CST

Identified

We have identified the issue and are developing a solution to restore normal service.

Posted Feb 23, 2024 - 15:06 CST

Investigating

Kipsu is investigating a current system service disruption that is preventing some users from logging into Kipsu. We will provide additional updates as more information becomes available.

Posted Feb 23, 2024 - 14:45 CST

This incident affected: Kipsu Web Application and Kipsu Mobile Application.